If you get a question about the item, be sure to restate your request with all relevant info. This helps me segue to my next important thing to know: If one associate is unable to help, another may be able to (I do not know how or why). I got another email saying that was no problem and the replacement was on the way. I received a reply email asking if I could specify which part number, and I replied again saying it was a Hero and the part number was not given. Also relating to Halo Heroes: I requested a replacement figure because mine had broken. If it’s a larger set, you may not be able to describe it well enough for them to figure it out.

If it’s something with a Halo Hero, for example, say if it’s a gun or part of the stand. If you don’t know the part number, try to describe it. Include a brief description of what happened “I noticed these parts are broken/missing” If you know the part number, make sure to mention it and how many or they may not be able to help (see above if you are unable to find part number) You have to he specific with the Message. Purchase date doesn’t really matter, just put in an estimate if you’re not sure

UK: You can reach out to them at: 01628500303, or on the web at If the above form doesn’t work, you do have another alternative: You can send Mega an email here: All you need to do it fill out the prompts it gives and a and you’re set!Īs promised! Just got a reply from them today, and they've provided me with the appropriate links of being contacting them from the UK What to do if you don’t have the Part Number or the Request Form doesn’t work: Sometimes, it just doesn’t work for no reason, even if all the info is correct (this may takeplace if you’re ordering a replacement figure). This may be due to you making a typo, but it may not. Part quantity is obviously just however many you need.Īfter, usually you will be sent to, where it asks you to input your contact and shipping information so they can get it to you, and then you’re done! However, sometimes it will say “Please put a valid part number and Quantity”. If you still can’t, or if there is none, I have more about that below. If you cannot find them through there, just try googling for it, or ask here where someone may be able to help. The Part Number can be found in the parts listing of an instruction booklet of a set, which can be accessed as a light blue link disguised as the set name beside “Model #” on this page, or on their website on the same page you found the Set Number. : Here it asks for Part Number and Quantities. They usually appear as three letters and two digits like GLB85, or five digits like 97449), and finally, Date Code (this is not necessary and can be left blank) In some cases the set will not be there, in which case my strategy is to search for the set on eBay, where sellers will usually have the Model Number in pictures or the description. : it will ask for brand (Mega Bloks or Mega Construx, depending on the age of the set), type of request (Parts), nature of request (whatever fits your situation), Model Number (this can be found by searching for it on the Mega Construx website by going through Worlds and searching by set. Through both recent and old posts it’s come to my attention that many people are not aware of something very important considering Mega’s track record: you can request missing, damaged, broken, or lost parts or figures from any old or current set free of charge, even if it’s your fault! This works for sets that are still on shelves, or some as old as the Dragons line (if parts are still in stock)īy using this website you just need the set and part information to request a piece or pieces. This is a repost and slight update of the original thread that has now been archived, which I am reposting so people can still reply to with any questions. You must send them an email, which you can do with on of the links below.

You now actually get confirmation emails like the website says.Įdit #2: For the time being, Infinite sets are not in the database for the regular form. Emailing them now takes days or hours for a response instead of a week or more like before Requesting a broken figure may result in them asking you to ship them your broke figure to them (they’ll email you a prepaid label) before they send you a replacement Old sets may no longer have pieces or figures available Important Edit #3: Mega has recently overhauled their system, so this post is kind of out of date.

Halo construx